Customer Service Sky Handling Partners Style
June 20, 2007
Damien flew on SAS and his bags took a different route. He blogged his frustrating experience of dealing with Sky Handling Partners who were less than courteous in their dealings with him check out the original post here. But this morning’s developments are truly scary
This morning I noticed someone snooping around my website after coming to the site with the search “sky handling partners”.
Just before lunch I started getting email confirmations from dating sites, including gay ones saying my account for their site has now been created. Seems someone was creating profiles saying I was looking to meet men and had rather interesting profile descriptions. One of the emails disclosed the IP address where the person submitted the details from:
A quick reverse DNS shows that the IP allocation of this eircom customer is:
inetnum: 126.96.36.199 – 188.8.131.52
descr: City Jet Handling Dublin.
City Jet Handling is the former name of Sky Handling Partners.
Apart from the utter stupidity of doing such a thing from a company website – the fact that anyone would respond to a legitimate complaint about shoddy customer service by using a person’s personal data and their sexual orientation to plan revenge is simply beyond belief. Omani asks a question over at his blog
Imagine you’re an employee of a big company. Your boss comes to you and asks you to do this. What would you do?
Which assumes that this is someone low down in the food chain but I wonder, I really wonder about this. Supposing this act was undertaken by someone further up the food chain? What is to be done in this case.
Sky Handling Partners picked the wrong person to mess with (Damien’s original post is number 2 in a Google search for them) – and a cursory search on Google would have revealed that Mr Mulley wouldn’t take this lying down – but what if you are not as connected? and what if you don’t have an online presence as a way of highlighting something like this? If this teaches us anything it’s the importance of knowing what your digital footprint looks like even if you don’t think you have one. Just because you don’t blog or hang out on various web forums doesn’t mean you aren’t out there by default or through the actions of someone else.
I will watch Damien’s progress with interest and more pertinently, the response from Sky Handling Partners…As an aside, I’m flying with SAS Airlines on Monday next…if my bags don’t arrive on the same flight as me I may just have to brandish my blogging credentials as well. Good luck with this one Damien.