It’s the simple things really..
April 20, 2007
I’ve long been an advocate of the art of re-framing
Re-framing is one of the most useful interventions I can make as a consultant and if a client is willing to look at their situation differently – well, that means change is already a reality and the work has already begun.
But this intervention from the US Postal Service is taking things a step too far. The Postal Service is apparently addressing the issue of long waits by removing clocks from post offices.
“We want people to focus on postal service and not the clock,” said Stephen Seewoester, Dallas spokesman for the U.S. Postal Service. The USPS has removed clocks from 37,000 post offices as part of a “retail standardization program.”
Brilliant in its simplicity don’t you think (apply ironic tone in reading that statement).
Hat tip to Consumerist for this one