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  1. Hi Annette, hope you’re enjoying London. We had so much fun we forgot to come home in time (missed the Ryanair check-in last night and had to stay over until this morning!)
    Looking forward to hearing your impressions from this event.

  2. I bet that was an interesting example of customer service in action Conn! I’ll try and make sense of the conference – I’m attending with a client so will post what I can during the day.

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