Thank you Iarnród Éireann
December 7, 2006
I’m sitting on the 7.30am train to Waterford this morning. It’s 7.10am and I’m wondering why the train I’m on is pulling out of the station 20 minutes early. I ask the guard what’s happening and he confirms that this is the 7.10 train to Galway, the first stop is Portarlington which is nowhere near Carlow which is where I need to be for 5 back to back meetings. I utter a minor expletive and begin strategising as to how I am going to get from Portarlington to Carlow before 10am. Nothing springs to mind…major hassle for my client and monster embarrassment for me seems the only way out. Resisting the temptation to mutter more expletives out loud I’m met by the guard on his way back down the carriage. He’s using a walkie talkie and comes over to tell me that they will stop the train for me in Kildare so I can catch the 7.30 train from Dublin to Carlow.
In an age where good natured and effective customer service is as rare as hen’s teeth may I take the opportunity to thank the staff of Iarnród Éireann for their intervention this morning? This dim witted and distracted traveller showed up on time and unembarrassed all thanks to the kindness of strangers.